Frequently Asked Questions

I would like a sample of a product before purchasing and/or some expert advice about a particular product or service

Please call 0800 83 49 83 or email customerservice@spq.co.nz and a member of our experienced and knowledgeable team will personally assist you with any query you may have.

I would like a particular product or service which is not currently featured on the SPQ website or in my SPQ catalogue

Please do not hesitate to call 0800 83 49 83 or email customerservice@spq.co.nz It may well be that the product or service you are after is actually available at this time or it will be very shortly.

I have ordered product from the website how long will it take to get to me?

If you place your order prior to 2 pm (Monday to Thursday) and you should receive your product the following day. If your order is placed on a Friday before 2pm then you will receive your order the following Monday. If your order is placed after 2pm on Friday you will receive it on the following Tuesday. In the event you require an urgent delivery this can also be arranged please call 0800 83 49 83 or email customerservice@spq.co.nz

I have forgotten my password or require technical assistance using the website

Please call 0800 83 49 83 or email customerservice@spq.co.nz for personal assistance.

Our business/organisation is interested in a supply of products from SPQ

Please call 0800 83 49 83 to personally discuss your requirements with an experienced and knowledgeable SPQ team member or email customerservice@spq.co.nz and we will come back to you promptly.

I have special delivery instructions for my order

Please note your special delivery instructions in the "Shipping Instructions/and or message section" of the ordering procedure.